1. Acceptance of these Terms
These Terms of Service (“Terms”) form a binding agreement between you and SentryHire regarding the website, marketplace, account portal, communications, payment features, verification program, and related services (collectively, the “Service”). By creating an account, purchasing a product or subscription, posting content, submitting an application, or otherwise using the Service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility and authority
You must be at least 18 years old and legally capable of entering a contract. If you use the Service for a company or other organization, you represent that you are authorized to bind it to these Terms. The Service is not available to anyone prohibited from using it under applicable law or previously removed for serious or repeated violations.
3. SentryHire’s role
SentryHire provides technology that helps security professionals and employers publish and discover opportunities, exchange applications and messages, organize hiring activity, and request limited verification. Unless expressly stated otherwise, SentryHire is not an employer, staffing agency, security guard company, background-check company, consumer-reporting agency, payroll provider, insurer, licensing authority, law-enforcement agency, or agent of any user. SentryHire does not control employment decisions or guarantee a job, applicant, interview, hire, wage, schedule, workplace, license, credential, company, review, or user identity.
Employers and applicants are solely responsible for evaluating one another, conducting lawful interviews and background checks, confirming licenses and credentials with the issuing authority, agreeing to employment terms, and complying with wage, labor, tax, immigration, licensing, insurance, safety, anti-discrimination, and other applicable laws.
4. Accounts and security
You must provide accurate, current information; verify your email address; maintain only accounts you are authorized to use; protect your password and session; and promptly notify SentryHire of suspected unauthorized access. You are responsible for activity conducted through your account unless prohibited by law. You may not impersonate another person, create a misleading company profile, transfer an account without permission, or attempt to bypass access controls. We may require additional verification before restoring access or processing sensitive requests.
5. Applicant obligations
Applicants must submit truthful, relevant, and lawfully obtained information. You may not misrepresent identity, experience, service history, employment authorization, licenses, certificates, training, availability, or qualifications. Applicant-entered credentials are not independently verified unless the Service expressly displays a SentryHire verification designation. Even then, the applicant must maintain all credentials required for a position and disclose expiration, suspension, revocation, or material changes. Do not upload Social Security numbers, full government identification numbers, financial account information, medical records, classified information, protected law-enforcement information, an active military common access card, or other information not reasonably required by the stated verification process.
6. Employer obligations
Employers must have authority to recruit for every listed position and must provide accurate company, job, pay, schedule, location, licensing, uniform, benefit, and employment information. Employers may not post nonexistent, misleading, duplicate, discriminatory, expired, unlawful, commission-only, fee-for-application, multi-level-marketing, or data-harvesting opportunities. Employers may use applicant information only for legitimate hiring and related legal obligations, must restrict access to authorized personnel, and must provide any notices or obtain any consents required for background checks, automated employment tools, recording, monitoring, or other screening.
Employers are solely responsible for compliance with the Fair Credit Reporting Act when using consumer reports; federal, state, and local equal-employment and salary-transparency laws; applicable security-business and guard-licensing rules; and all employment, wage-and-hour, worker-classification, immigration, accommodation, and workplace-safety requirements.
7. Verification program
A verification badge means only that SentryHire reviewed the specific materials available at the time under its then-current process. It is not a government endorsement, security clearance, background check, guarantee of fitness, guarantee of current standing, or substitute for direct confirmation with an issuing agency. Verification may be denied, limited, suspended, or removed when information is incomplete, expired, inconsistent, unverifiable, misleading, or later disputed. SentryHire may request additional information but does not promise to verify every claim.
8. User content and license
“User Content” includes listings, profiles, résumés, screening responses, reviews, messages, documents, logos, and other material submitted to the Service. You retain ownership of your User Content. You grant SentryHire a worldwide, nonexclusive, royalty-free license to host, store, reproduce, format, display, transmit, and otherwise use User Content only as reasonably necessary to operate, secure, improve, and promote the Service and to comply with law. This license ends when the content is deleted, except for copies lawfully retained in backups, records, shared applications, moderation evidence, or legal files.
You represent that you have the rights and lawful basis needed to submit User Content and that it does not violate privacy, publicity, intellectual-property, contractual, confidentiality, or other rights. SentryHire may remove, restrict, or preserve content when reasonably necessary to enforce these Terms or law.
9. Reviews, messages, and community conduct
Reviews must reflect a genuine current or former employment experience and may not contain threats, harassment, slurs, doxxing, confidential information, knowingly false factual claims, extortion, retaliation, advertising, or content submitted for compensation. An “anonymous” review may conceal the reviewer’s public name but does not make the submission untraceable to SentryHire. Messages must relate to legitimate employment or account activity. Users may report suspected abuse; SentryHire may investigate but is not obligated to adjudicate private disputes.
10. Prohibited conduct
You may not: violate law; discriminate unlawfully; exploit or harass another person; scrape or harvest data; send spam; sell applicant information; upload malware; probe or disrupt security; reverse engineer the Service except where law permits; use bots to create accounts or applications; circumvent fees, limits, moderation, or authentication; access another user’s data without authorization; use the Service to train a competing model or database; or use information obtained through SentryHire for stalking, surveillance, identity theft, fraud, or any non-hiring purpose.
11. Fees, subscriptions, training transactions, and Stripe
Paid features may include job credits, employer subscriptions, training-listing fees, guard booking payments, and transaction service fees. The price, billing interval, limits, provider policy, and other material terms shown at checkout are part of these Terms. Payments are processed by Stripe and are also subject to Stripe’s applicable terms. Training providers may receive funds through Stripe Connect after separate training-school verification and payout onboarding. You authorize the displayed charge and, for subscriptions, recurring charges until cancellation. You are responsible for applicable taxes except taxes based on SentryHire’s income.
Subscriptions may be canceled through the available billing portal and ordinarily remain active through the end of the paid billing period. Except where required by law or expressly stated at checkout or in the Training Booking Terms, fees are nonrefundable, partial periods are not prorated, and used listing credits are not restored. Failed, reversed, disputed, or overdue payments may result in suspension of paid features, listings, bookings, transfers, or payouts. SentryHire may change future prices with advance notice required by law; a price change does not retroactively alter a completed purchase.
11A. Training marketplace
Training providers are independent businesses and are solely responsible for approvals, instructors, facilities, schedules, prerequisites, safety, accessibility, attendance, examinations, certificates, taxes, insurance, and course delivery. Security-company verification and training-school verification are separate. Users must accept the applicable Training Provider Agreement or Training Booking Terms. SentryHire does not issue licenses or credentials and does not guarantee course completion, exam passage, government approval, employment, payout timing, or provider performance.
11B. Career applications and hiring administration
Applications for employment with SentryHire may be submitted, stored, reviewed, rated, noted, scheduled, advanced, rejected, hired, or withdrawn through the Service. Private administrator notes and ratings are internal hiring records and do not create a right to interview, offer, explanation, or employment. Applicants must not provide salary history or unnecessary sensitive information. SentryHire provides a reasonable-accommodation request path; applicants should not submit diagnosis or medical records unless specifically and lawfully requested through a secure process.
11C. Talent discovery, alerts, and analytics
Guards may separately opt in to discovery by verified employers with qualifying paid access. Opt-in shares the displayed profile, account contact, location preferences, availability, experience, and listed credentials; it may be withdrawn prospectively in account settings. Search uses filters and does not promise contact or employment. Alerts, renewal reminders, class reminders, analytics, and conversion reports are convenience features and may be delayed, incomplete, or unavailable; users remain responsible for deadlines, credential validity, and direct confirmation. SentryHire does not use these features to make automated employment decisions or rank applicants by artificial intelligence.
11D. Promotions, administrator controls, and support records
Featured, urgent, and homepage placements are paid visibility products for eligible active listings and do not guarantee views, applications, bookings, revenue, or hiring. Paid placement does not change candidate qualifications or platform verification standards. Administrators receive role-limited access, and SentryHire may retain audit records of access and changes for security, accountability, legal, and dispute purposes. Payment-support cases may include booking, refund, chargeback, evidence, provider-balance, and resolution records; opening a support case does not guarantee a refund or alter Stripe or card-network deadlines.
11E. Workforce compliance, offers, and employer-sponsored training
Employers may maintain a private guard roster, define credential pathways, log official-source checks, assign or purchase training seats, and create written offers and onboarding checklists. These tools are administrative aids and are not legal advice, an official license search, an employment contract template, payroll, or a guarantee of compliance. Employers represent that they have a lawful basis to add each person, access each record, send each offer or disclosure, and purchase training on the person’s behalf. Employers remain responsible for obtaining consent, limiting access, correcting records, responding to disputes, meeting retention rules, and independently confirming credentials with the issuing authority.
When an employer buys a group class, each named attendee receives a separate booking and attendance record. The employer is the purchaser and authorizes the displayed total. A guard may not receive cash value from an employer-paid booking. Refunds are returned to the original payment method and remain subject to the accepted booking policy and nonwaivable law.
11F. Provider teams, reviews, waitlists, discounts, referrals, and finance records
Provider owners may invite role-limited team members and are responsible for their activity. Waitlist offers are temporary, do not reserve a seat until payment succeeds, and may expire. Discount and referral codes may have eligibility, use, expiration, fraud, and campaign limits; no reward or discount is guaranteed until the applicable terms are satisfied. Training reviews require a completed SentryHire booking and attendance record but remain user opinions, not SentryHire endorsements. Platform ledger and margin displays are operational estimates; Stripe statements, tax records, refunds, disputes, processing costs, reserves, and adjustments control.
11G. Background-screening authorization
SentryHire may provide a standalone disclosure-and-authorization workflow for an employer’s proposed use of a qualified third-party consumer-reporting agency. SentryHire is not a consumer-reporting agency, does not compile consumer reports, and does not order a report unless an approved provider integration is expressly activated. An authorization does not permit unlawful screening. Employers remain solely responsible for permissible purpose, certification, notices, federal, state, and local requirements, individualized assessment where required, pre-adverse and final adverse-action notices, copies of reports and rights summaries, dispute handling, secure retention, and disposal.
12. Electronic communications
You consent to receive agreements, disclosures, receipts, security alerts, verification links, password-reset messages, billing notices, application updates, hiring messages, verification decisions, invitations, and other transactional communications electronically. Optional email, browser, and SMS alerts may be controlled in notification settings. Enabling SMS is an express request to receive the selected SentryHire alerts at the number supplied; message and data rates may apply, delivery is not guaranteed, and consent is not a condition of purchase. Disable SMS in settings to revoke optional SMS consent. Essential service communications cannot be disabled while the related account or transaction remains active.
Typed names, checkboxes, timestamps, account identity, and related audit data may constitute electronic signatures and records when the interface clearly requests agreement or authorization. Users are responsible for reading the full document before signing and for downloading any record they need.
13. Intellectual property
The Service, including its software, interface, design, text, graphics, SentryHire name and logos, and non-user content, is owned by or licensed to SentryHire and protected by applicable laws. Except for the limited right to use the Service under these Terms, no rights are granted. You may not use SentryHire branding in a manner that suggests endorsement, affiliation, verification, or partnership without written permission.
14. Third-party services and links
The Service relies on or links to third parties, including Cloudflare, Stripe, ZeptoMail, employers, and external websites. Third-party services are governed by their own terms. SentryHire is not responsible for third-party content, availability, security, employment practices, payment decisions, or privacy practices.
15. Suspension and termination
You may stop using the Service at any time. SentryHire may restrict, suspend, or terminate access; remove content; close listings; revoke verification; or preserve records when reasonably necessary to address nonpayment, risk, suspected fraud, unlawful conduct, security threats, harm to users, or violation of these Terms. When practical, we may provide notice and an opportunity to correct the issue. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, limitations, indemnity, and dispute terms—will survive.
16. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SENTRYHIRE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. SENTRYHIRE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY USER, LISTING, REVIEW, DOCUMENT, CREDENTIAL, VERIFICATION, MESSAGE, PAYMENT, OR OUTCOME IS ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.
17. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTRYHIRE AND ITS OWNERS, PERSONNEL, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, OPPORTUNITIES, OR GOODWILL; EMPLOYMENT OR HIRING DECISIONS; USER CONDUCT; OR UNAUTHORIZED ACCESS, EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID SENTRYHIRE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
18. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless SentryHire and its owners, personnel, affiliates, licensors, and service providers from claims, liabilities, damages, judgments, losses, and reasonable legal fees arising from your User Content, use of the Service, employment or hiring activity, violation of these Terms or law, or infringement of another person’s rights. This obligation does not apply to the extent a claim results from SentryHire’s own unlawful conduct.
19. Disputes, arbitration, and class waiver
Please read this section carefully; it affects legal rights. Before filing a claim, you and SentryHire agree to send a written notice describing the dispute and requested relief to legal@sentryhire.com and attempt in good faith to resolve it for 30 days.
Except for eligible small-claims matters and requests for temporary injunctive relief involving unauthorized access, misuse, or intellectual property, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this arbitration provision. Arbitration may occur by video, telephone, documents, or in person in New York County, New York, as the rules and arbitrator permit.
YOU AND SENTRYHIRE WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. Relief may be awarded only to the individual party. You may opt out of arbitration by emailing legal@sentryhire.com within 30 days after first accepting these Terms, with your name, account email, and a clear statement that you opt out. If this arbitration section is found unenforceable as to a claim, that claim will be resolved exclusively in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction there.
20. Governing law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 19. Mandatory consumer protections of your home jurisdiction remain applicable where they cannot lawfully be waived.
21. Changes to the Service or Terms
We may modify the Service and these Terms. Material changes will be posted with an updated date and additional notice when required. Changes apply prospectively from their effective date. If you do not agree to revised Terms, you must stop using the Service and cancel any recurring subscription before its next renewal.
22. General terms
These Terms and incorporated policies are the entire agreement concerning the Service. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without written consent; SentryHire may assign them in connection with a reorganization, financing, merger, acquisition, or sale. Headings are for convenience. “Including” means “including without limitation.” No third party is a beneficiary of these Terms.
23. Contact
Legal notices and questions about these Terms may be sent to legal@sentryhire.com. Billing support may be requested through the authenticated billing portal or the contact information made available within the Service.