1. Authority and incorporation
You represent that you are at least 18 and authorized to bind the legal organization identified in the provider profile (“Provider”). This agreement supplements and incorporates the SentryHire Terms of Service and Privacy Policy. If a training-specific term conflicts with the general Terms, this agreement controls for Provider training activity.
2. Independent provider
Provider is an independent business and is not SentryHire’s employee, agent, franchisee, partner, or joint venturer. Provider controls course content, instructors, facilities, prerequisites, attendance, examinations, certificates, schedules, taxes, insurance, and legal compliance. SentryHire provides marketplace and payment technology and does not direct instruction or guarantee enrollment, revenue, payout timing, completion, licensing, or employment.
3. Verification and continuing eligibility
Provider may not publish until SentryHire approves a separate training-school verification. Security-company verification for job posting does not satisfy training-school verification, and training-school verification does not authorize job posting. Provider must submit truthful, current proof and promptly report expiration, suspension, revocation, ownership changes, address changes, or material scope changes. SentryHire may reverify, restrict, pause, or remove Provider access. Verification is not an endorsement or substitute for government approval.
4. Regulatory duties
Provider must maintain every approval, license, registration, instructor credential, insurance policy, facility approval, notice, record, and consumer disclosure required for each course and location. In New York, mandated security-guard courses must be conducted at approved training schools by certified instructors; Provider is responsible for current compliance with NYS DCJS requirements, including required student notices, attendance, examinations, records, and certificates. Fire guard preparation must not be represented as an FDNY Certificate of Fitness or guarantee of eligibility, passing, credential issuance, or employment.
5. Listings and calendar accuracy
Each listing must accurately state the legal Provider, course title, approval scope, credential or certificate, delivery method, address, dates, time zone, duration, price, prerequisites, capacity, materials, accessibility information, reschedule notice, reschedule limit, cancellation/no-show retention, and material restrictions. Provider must promptly close unavailable dates, honor confirmed bookings, avoid duplicate or misleading listings, and never promise government approval, a credential, passing, employment, or earnings unless legally authorized and factually supportable.
6. Provider policies
Provider chooses a reschedule notice period and maximum reschedule count. Provider may choose the percentage of the course price retained for guard cancellations and no-shows, but it may not exceed 50%. The policy accepted at checkout applies to that booking and may not be retroactively increased. Provider must apply policies consistently and comply with nonwaivable consumer, emergency, disability, military-service, and other applicable rights.
7. Fees and payment flow
Provider authorizes a one-time training listing fee displayed before each publication, initially $19 unless SentryHire displays another amount. SentryHire separately charges the guard a transaction service fee, initially 8% of the course price unless another amount is displayed. Using Stripe Connect destination charges, SentryHire routes the listed course price to Provider’s connected-account balance and retains the service fee; Stripe processing costs, refunds, disputes, reserves, negative balances, taxes, or adjustments may affect SentryHire or Provider as allocated by Stripe, law, and this agreement.
8. Stripe onboarding and payouts
Provider must complete Stripe-hosted onboarding and maintain an eligible connected account. Stripe may collect identity, business, tax, bank-account, and debit-card information; determine capabilities; impose reserves; delay or reject payouts; and suspend an account under Stripe’s terms. Eligible ACH or debit-card payout methods and payout timing vary. SentryHire does not possess full external-account details and cannot guarantee a method, schedule, or availability. Provider authorizes SentryHire and Stripe to reverse transfers and debit connected balances for refunds, disputes, chargebacks, corrections, penalties, or amounts Provider owes.
9. Refunds, no-shows, and provider cancellations
For a guard cancellation or no-show, Provider receives only the retained portion permitted by the policy and must return the refundable course-price balance through the platform workflow. If Provider cancels, cannot deliver the listed course, lacks required approval, or materially changes the course without guard acceptance, Provider authorizes a full refund of the course price and SentryHire service fee and is responsible for associated reversals and unrecoverable payment costs. Provider must not bypass the Service to avoid recorded refunds or fees.
10. Attendance and completion records
Provider must maintain reliable enrollment, attendance, reschedule, no-show, examination, completion, certificate, instructor, and student-notice records for the legally required period. Provider may open a supervised QR or code check-in only for the applicable class and must not use a check-in alone as proof of legally required completion. A no-show may be marked only after the applicable class begins and based on contemporaneous records. A completion may be marked only after Provider confirms required attendance and performance. A SentryHire verification-number page records Provider’s report and is not a government credential. Provider must issue every legally required official certificate without unlawful delay or withholding and correct or revoke inaccurate platform records promptly.
10A. Recurring classes, waitlists, discounts, and employer purchases
Provider may create recurring class dates and must promptly correct or cancel every affected occurrence when schedules change. Provider authorizes SentryHire to offer a temporary seat to the next waitlisted user after a cancellation; a waitlist offer does not reserve capacity until payment succeeds. Provider-created discount codes must be truthful, nondiscriminatory, adequately funded, and honored according to their displayed limits. Employer group purchases create separate attendee records, and Provider must deliver the same course and legally required records to sponsored and self-paying attendees.
10B. Staff accounts and verified reviews
Provider owners may invite managers, instructors, check-in staff, and finance staff. Provider is responsible for selecting the minimum necessary role, promptly disabling former personnel, supervising access, and all authorized team activity. Provider must not retaliate against a reviewer, condition a benefit on a positive review, or attempt to fabricate attendance to unlock a review. Provider may report a policy violation but may not remove criticism merely because it is unfavorable.
11. Taxes, insurance, and personnel
Provider is solely responsible for price and sales-tax compliance, income and payroll taxes, worker classification, instructors and subcontractors, background checks, permits, workers’ compensation, disability coverage, general and professional liability insurance, firearms coverage where applicable, premises safety, accessibility, and incident response. SentryHire may request evidence but does not assume these obligations by reviewing it.
11A. Subscriptions, ledger, and tax reporting
Optional Provider subscriptions renew until canceled and are separate from listing and transaction fees. Dashboard ledger and margin figures are estimates for reconciliation and are not bank statements, tax returns, Forms 1099, or accounting advice. Provider must rely on Stripe and its own books for settlement, reserves, processing costs, refunds, disputes, taxes, and filings. Provider is responsible for supplying accurate tax information to Stripe and SentryHire and for consulting qualified advisers before collecting or reporting tax.
12. Data and communications
Provider may use guard information only to administer the booked training, meet legal recordkeeping duties, communicate material course information, prevent fraud, and handle disputes. Provider must restrict access, use reasonable security, honor applicable privacy rights, and not sell data, market unrelated services without legally valid consent, or upload unnecessary sensitive information. Provider must notify SentryHire promptly of a security incident affecting marketplace data.
13. Prohibited activity and enforcement
Provider may not list unauthorized or nonexistent training, falsify approval or attendance, manipulate capacity, discriminate unlawfully, conceal mandatory charges, divert a SentryHire guard to avoid fees, abuse refunds, retaliate over a review or dispute, or misuse trademarks or government seals. SentryHire may pause listings, withhold access, request records, refund guards, reverse transfers, revoke verification, report suspected misconduct, or terminate Provider when reasonably necessary for safety, law, payment risk, or agreement enforcement.
14. Indemnity and survival
To the extent permitted by law, Provider will defend, indemnify, and hold harmless SentryHire and its personnel and service providers from claims, penalties, losses, injuries, taxes, refunds, chargebacks, and reasonable legal fees arising from Provider’s courses, premises, personnel, listings, credentials, legal noncompliance, data handling, or breach, except to the extent caused by SentryHire’s own unlawful conduct. Payment, records, refunds, data protection, indemnity, disclaimers, liability limits, and dispute terms survive termination.
15. Contact
Provider support: providers@sentryhire.com. Legal notices: legal@sentryhire.com.